Refund & Return Policy — Bardabe Performance
Last updated: July 20th, 2026
This policy covers physical parts purchased through our online store, digital products, and tuning services. By placing an order or booking a session, you agree to the terms below. If anything here is unclear before you buy, email sales@bardabe.com and we’ll answer first.
- Physical Parts
Change-of-mind returns
You may return new, unused parts within 30 days of delivery, subject to the conditions below.
- Items must be returned in their original manufacturer packaging, unused, and in new, resalable condition.
- Original shipping charges are non-refundable, and you are responsible for return shipping costs.
- We recommend a tracked, insured return shipment. We are not responsible for returns lost in transit.
Once we receive and inspect the item, we’ll email you to confirm the refund. Please allow up to four weeks from the day you hand the package to the shipper for the full refund cycle to complete:
- Return transit to us: 5–10 business days
- Inspection and processing: 3–5 business days
- Your bank posting the refund: 5–10 business days
In practice most refunds land well before four weeks.
Restocking fee
Approved change-of-mind returns are subject to a 20% restocking fee, deducted from the refund. This covers payment-processing fees we cannot recover and the cost of returning the item to sellable inventory.
Returns after 30 days
Items returned more than 30 days but within 60 days of delivery may qualify for a partial refund at our discretion, less the restocking fee. Items in the non-returnable list below never qualify, regardless of timeframe. No returns are accepted after 60 days.
Non-returnable parts (change-of-mind)
For safety, resale, and manufacturer reasons, the following cannot be returned for a change of mind once purchased:
- Electronic components with broken or opened seals — including ECUs, sensors, and fuel injectors
- Any special-order electronics
- Special-order items from Japan and/or Nissan Motorsports (Nismo) parts
- Any product with a missing, damaged, or removed serial number or UPC
- Any item showing signs of installation or use
- Any item not returned in the condition it was received
This section applies to change-of-mind returns only. If one of these items arrives defective, see Section 3.
Order cancellations
You may cancel an order at no charge before it ships. Once an item has shipped, it falls under the return terms above. Special-order items cannot be cancelled once the order has been placed with the supplier, as these are ordered specifically for you and are non-cancellable on our end.
- Digital Products & Tuning Services
Remote tuning sessions
Remote sessions are delivered live over screen-share and reserve a block of dedicated time.
– Cancel or reschedule with at least 24 hours’ notice before the scheduled start: full refund, or full credit toward a rescheduled session, whichever you prefer.
– Cancel or reschedule with less than 24 hours’ notice: the session fee is forfeited, as the reserved time can no longer be filled. One courtesy reschedule may be granted per customer at our discretion.
– **No-show:** the session fee is forfeited in full.
Dyno sessions
Dyno sessions reserve a full bay day on our in-house Dynapack and cannot be filled on short notice. Because of this, dyno sessions carry a longer notice requirement than remote sessions.
Payment: The full dyno session fee is paid at the time of booking. Of that amount, **20% is a non-refundable booking deposit.** Notice periods below are counted from the scheduled appointment start time.
Cancellations (customer requests a refund):
– Cancel with 7 calendar days’ or more notice: 20% booking deposit is forfeited; the remaining 80% is refunded.
– Cancel with less than 7 calendar days’ notice: 50% of the session fee is forfeited; the remaining 50% is refunded.
– No-show: the full session fee is forfeited (100%).
Reschedules (customer keeps the booking, moves the date):
–Reschedule with 3 or more business days’ notice: rescheduled at no charge to the next available date. Your payment carries to the new date in full.
–Reschedule with less than 3 business days’ notice: the 20% booking deposit is forfeited. The remaining 80% is credited towards the new date and the remaining session fee for the new date is paid in person at the dyno.
Sessions that begin but end early
Tuning is time-and-expertise-based work, delivered live and in real time with you watching. Once a session begins, the session fee is earned and non-refundable — including when a session ends early because the vehicle was not ready to proceed (for example: a mis-wired sensor, no oil pressure, an un-bled cooling system, or an unstable internet connection on your end).
These early findings are a core part of the value: identifying the problem, telling you exactly what to fix, and sending you off with a clear task list is part of the work, even when it means we stop before making more progress. We document every session. Where a session ends early through no fault of your own, we’ll always work with you fairly on next steps.
Stopping the process partway
Because remote and dyno sessions are purchased separately, you are only ever charged for the phase you book. Fees for any session already started or completed are non-refundable. If you decide not to continue to a later phase, you simply don’t book it — there is nothing further to refund, and any separately pre-paid session you have not yet started is refundable under the applicable notice terms above.
Completed tuning work
Once a tune has been delivered, digital tuning files, calibration work, and completed dyno tuning are non-refundable. A tune reflects hours of live, custom work specific to your vehicle and cannot be “returned.”
Downloadable & digital products
Downloadable software and digital products are non-refundable once access has been delivered.
- Defective, Damaged, or Incorrect Items
This section applies regardless of the non-returnable list above. Your rights on a defective item are separate from our change-of-mind policy.
If a part arrives defective, damaged, or is not what you ordered:
- Email sales@bardabe.com within 14 days of delivery with your order number in the subject line and photos or a description of the issue.
- We’ll determine whether the item is covered directly by us or under the manufacturer’s warranty, and guide you through the correct process.
- For confirmed defective or incorrect items, we cover return shipping and will repair, replace, or refund as appropriate.
Many electronic components (ECUs, sensors, injectors) carry a manufacturer warranty. Where a manufacturer warranty applies, warranty claims are handled through that manufacturer’s process, and we’ll help you initiate it. Please note that installation-related failures and misuse are typically excluded by manufacturers.
- How to Start a Return, Exchange, or Warranty Claim
Email sales@bardabe.com with your order number in the subject line. Tell us whether it’s a change-of-mind return, a defective item, or a warranty issue, and we’ll send you the next steps.
Please do not ship anything back before contacting us — returns sent without prior authorization may be delayed or refused. Once an authorized return arrives with us or the manufacturer, allow up to 5 business days for processing. You can track completed returns and refunds under Your Account → order summary.
- Billing Questions & Disputes
If you have any concern about a charge, a refund, or a service, please contact us first at sales@bardabe.com. Nearly every issue can be resolved directly and quickly.
By purchasing a product or booking a session, you acknowledge that you have read and agreed to this policy at checkout. We keep records of orders, bookings, signed service agreements, and timestamped session logs, and we’re always glad to review them with you. Filing a payment dispute without contacting us first delays resolution for everyone — a quick email is faster.
Bardabe Performance · Kyle, Texas · sales@bardabe.com